Shipping
USPS Shipping Delays: Due to Covid-19 and new regulations put on USPS, some orders may be delayed several days. This is completely out of our control. We truly hope you can understand as we are just as frustrated as you are on this issue. We have been working diligently with the USPS team, however, they have not been able to help us with the shipping delays. We know how badly you want your items. We ask that you please understand this is out of our control and we are doing everything we can to find a solution for you, our valued customers! As a preventative measure, we strongly suggest choosing FedEx 2 Day shipping at checkout for a more reliable shipping experience.
How long will it take for my order to ship?
The shipping and processing times depend on the items you're ordering. The status of each product (backordered, made to order or in stock) is indicated on each individual product page, as well as the estimated shipping date.
What does Backordered mean?
When items are on backorders it menas we don’t currently have it on hand, but it’s coming soon! You can still purchase backorder items to ensure you are first in line to receive them when they are back in stock. A Danaë team member will also reach out and notify you of any delays in shipment due to backorders. Don’t worry, most backordered items take 3-5 days to be ready for shipment.
What if my product is made to order?
Our jewelers need some time to craft the piece to perfection for you. This can take a bit more time to receive this type of product so we ask that you please wait patiently for your items.
In stock: it’s in our shop and ready for a new home! Shipping times are usually within 3-5 business days from the purchase date, except for peak seasons like the holidays.
If you're ordering multiple pieces and the status and shipping date of each are different, the order may be split in two or it may ship on the latest date.
Use this rule to determine your shipping date: if the difference between the dates is more than 8 business days, the order will be split in two. If the difference is less than 8 business days, it will be shipped together once all items are available. Please note, only orders shipping within the US or Canada are eligible for split shipments.
Will I be charged duties and taxes?
United States: duties are included in the shipping fee at checkout. Taxes are also applied at checkout according to the state of the shipping address.
Canada: duties and taxes are calculated and paid at checkout for Canada customers and there are no additional charges upon delivery.
Other international shipments: there may be duties and taxes incurred on your shipment that you the customer will be responsible for. Please note that Danaë does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
If a package is refused at customs due to non-payment of duties and taxes then it will be returned to our facility. You will be responsible for the shipping fee to send it back to your destination in this instance as we have already shipped the item once.
How much is shipping?
All shipping fees are charged based on the subtotal before taxes and discounts on the checkout page.
US & Canada
Orders over $75: Shipping is on us :)
Orders below $75: Shipping rate will be dependent on your address and shipping type chosen
International
Orders above $200: Shipping is on us :)
Orders below $200: Shipping rate will be dependent on your address and shipping type chosen (please note, as stated above, shipping fees do NOT include duties and taxes)
How is my order shipped?
We use USPS for US and Local Post for international orders as well as DHL/FedEx/Canada Post for those being delivered within Canada. The estimated shipping timelines are listed below and does not account for any unforeseen delays on the courier's end. Please keep in mind depending on the postal code, express shipping option may not be available.
US
Standard Shipping: 2-5 business days.
Expedited Shipping: 2 business days from the dispatch date.
Canada
Standard Shipping: 2-7 business days depending on customs, which is not within our control.
International
Your order will be shipped via your local post and delivered between 4-11 business days from the dispatch date. This can be effected depending on customs, which is not within our control.
**Once a package has left our facility, Danaë will no longer be responsible for the package. We cannot control customs clearance, lost or stolen packages, and/or delayed “out for delivery” times. Please contact the provided shipping company to assist with these issues as our team cannot.**
Can I ship to multiple addresses?
We do not currently allow orders to be shipped to more than 1 address. To do so, we ask that you please place these orders separately to the respective addresses.
Please contact the carrier for further information. Danaë is not responsible for lost or stolen packages as we do not have control over the package once it has left our facility. We do offer, for an additional charge, the option to have a signature release of the package to ensure the item arrives safely to its new home. We suggest using this option.